Reference

Understanding Your Rights and Our Commitments

mata778 operates under a clear set of legal terms designed to protect your account and set fair expectations on both sides.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay CoveredData Handled With CarePolicy Updates Notified
mata778 Understanding Your Rights and Our Commitments
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If something in our terms is unclear, or you want to raise a concern about how your account data or wallet activity is being handled, our support team is set up to respond to legal and policy queries — not just gameplay issues. Reach out through any of the channels below and reference your account ID for a faster response.

Team online

Live Chat Support

Open the chat icon from any page on mata778. Our support team handles legal queries and can escalate account or policy concerns to the right internal contact.

Email for Policy Queries

Send a detailed message to our support email with your account ID and the specific term or policy section you are asking about. Written responses provide a clear record.

Account Help Centre

The Help Centre within your account dashboard covers wallet terms, data requests and account conditions — accessible on mobile or desktop without contacting support first.

ACCOUNT PROTECTION DETAIL

How We Handle Data, Cookies and Account Security

mata778 applies specific practices across data handling, cookie use, account security, and record retention. These are not abstract commitments — each one maps to a step in how your account actually works, from your first OVO deposit to how long we keep transaction records on file.

Data Handling

We collect only the account and transaction data needed to process your activity. DANA, OVO, and GoPay payment records are retained for verification and dispute resolution purposes only.

Cookie Use

Cookies help us keep your session active across mobile and desktop. You can manage cookie preferences through your browser; essential cookies for account login cannot be disabled.

Account Security

Your account is protected by OTP verification at login. If you notice unexpected access, use the lock-account option in account settings immediately and contact support with your registered details.

Data Requests and Retention

You can request a copy of your account data or ask for records to be reviewed by contacting support with your account ID. Retention periods follow applicable legal requirements for your eligible region.

Common Questions About Our Legal Terms

These are the questions we see most often from Indonesia accounts when it comes to legal terms, data rights, and account conditions. If yours is not here, use live chat or email and reference your account ID.

Yes, where access is permitted under local law. Eligibility depends on your region's regulations. Our terms apply to all active accounts in eligible Indonesia regions.

Yes. Contact our support team via email or live chat, include your account ID, and specify what data you want. We will respond within the timeframe required by applicable law.

Payment records from DANA, OVO, and GoPay are kept for verification and dispute resolution. Retention periods are set by applicable legal and financial requirements, not by us alone.

We post updates on this page and send account notifications when terms change materially. Continuing to use your account after a published update means you accept the revised terms.

Use the lock-account option in your account settings immediately, then contact support through live chat or email with your account ID and the details of the suspicious activity.

Send a detailed email to our support address with your account ID, the specific policy concern, and any relevant transaction references. Written complaints receive a documented written response.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.