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How We Handle Your Privacy at mata778

Your account on mata778 — including wallet connections to DANA, OVO, and GoPay — generates data we handle carefully and only for the purposes set out here.

Your Data, Your RightsWallet Details Handled CarefullyAccount Security AppliedRequest or Delete AnytimeIndonesia-Relevant Scope
mata778 How We Handle Your Privacy at mata778
DATA PROTECTION

How We Protect and Manage Your Data

We apply data protection practices across every layer of your account — from the moment you log in to when a GoPay or OVO transaction clears. Session data, wallet references and personal details each go through different handling steps depending on what they are and why we hold them. Cookies keep your session stable and your wallet preference saved between visits. If something changes in applicable local requirements for Indonesia, we update these practices and the policy text to reflect that.

Encryption on Every Request

All data moving between your device and our platform travels over SSL encryption. This applies to login sessions, wallet verifications and account settings changes.

Cookie Use Explained

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between DANA, OVO and GoPay. No tracking cookies are shared with advertisers.

How Long We Keep Data

Session logs are cleared on a rolling schedule. Transaction records linked to your wallet activity are kept for as long as applicable obligations in your region require.

Your Access and Correction Rights

You can ask us to show you the data we hold, correct anything inaccurate, or request removal where local law allows. Start the process through live chat or email.

REACH OUR TEAM

Contact Us About Your Privacy

Privacy-related questions about your account don't need a formal process to get started — reach our support team directly through any of the channels below. If you want to know what data we hold, correct an inaccuracy in your profile, or ask how your DANA, OVO or GoPay wallet details are stored, these are the right paths to take. Our team handles data queries alongside general account help, so the same contact point covers both.

Team online

Live Chat Support

Reach our support team through the live chat icon in your account dashboard. Privacy questions — including data access or removal requests — are handled directly there.

Email Privacy Requests

Send written data requests or policy questions to our support inbox. We'll confirm receipt and work through your request in a structured, accountable way.

Account Settings Path

Your account settings page includes a direct link to submit a data query. Log in, go to Settings, and look for the Privacy section to start a request.

Common Questions About Your Privacy

These questions come up regularly from account holders who want to know exactly how their data moves through our platform. We've answered them based on how our data handling actually works — covering wallet details, session records, cookies and your rights to access or change the data we hold. If your question isn't here, live chat is the quickest route to a direct answer specific to your account.

We collect your name, contact details and the wallet identifiers you use — DANA, OVO or GoPay — to link deposits and withdrawals to your account balance.

We do not sell personal data to third parties. Payment processors see transaction references only — not your full wallet credentials — to complete deposits and withdrawals correctly.

Open your account, go to Settings, then Privacy, and submit a data access request. Our team will confirm receipt and respond with your data details.

Yes. Contact us through live chat or email with a deletion request. We will process it in line with local law, which may require us to retain some transaction records.

Your e-wallet credentials — whether GoPay, OVO or DANA — are never stored by us directly. Only the transaction reference from your payment processor is linked to your account.

Data handling may vary depending on your region and local law. Access to our platform is available where local law permits, and we apply any region-specific requirements to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.